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Locations & Hours

SoHo, New York

550 Broadway, 2nd & 4th Floor, New York, NY 10012
Open daily, 1pm to 9pm
(212) 259-8232

West Hollywood, California

8811 & 8815 Dorrington Ave, West Hollywood, CA 90048
Open daily, 1pm to 9pm
(310) 861-9946

Williamsburg, Brooklyn

136 North 10th Street, Brooklyn, NY
Open daily except Wednesday, 1pm to 9pm
(212) 899-5200

  • While we welcome walk-ins, we highly recommend booking in advance to secure your preferred time and service. This helps us provide a seamless, personalized experience for every guest.

  • Yes, we welcome groups of up to 6 guests, and you're welcome to select a shared time that works best for everyone.

  • Rescheduling carries a $49 fee. We'll waive this once as a courtesy, but it applies to any rescheduling after that. Monthly members are exempt, since free same-day rescheduling is included with that membership.

  • We require 48 hours' notice to cancel or reschedule an appointment. Cancellations made with less notice will result in forfeiture of the treatment cost. Arrivals more than 5 minutes past your scheduled time will have that time deducted from the treatment, and arrivals beyond 10 minutes will be treated as a no-show, with the full cost of the booked treatment applied. Monthly members enjoy complimentary same-day rescheduling.

  • Just yourself! We provide everything you need. Our treatment areas are a shoe-free zone, and you'll be given complimentary cashmere socks to keep our home comfortable and clean. 

  • To ensure a seamless experience for both our guests and therapists, a 20% gratuity will be automatically added to all services. Gratuity will be charged to your card on file following your appointment. If you would like to adjust your gratuity amount, please inform our hosts. 

  • Yes. We've partnered with Flex to make this simple:

     

    1. Complete a brief consultation at withflex.com/brand/spencers. If eligible, you'll receive a Letter of Medical Necessity within a few hours.

    2. Book and pay for your Spencer's service using a standard payment method (not your HSA/FSA card).

    3. Submit your Letter of Medical Necessity and Spencer's receipt to your provider for reimbursement.

     

    The consultation is $15 and itself HSA/FSA eligible. Your Letter is valid for one year. Complete the consultation before your purchase, as only same-day or future services can be reimbursed.

General Questions

Memberships, Packages & Gift Cards

  • We offer two options:
     

    • The Monthly: One 60-minute service every month for $179/month. Includes free same-day rescheduling.

    • The Bi-Monthly: One 60-minute service every two months for $199 every other month.


    Both are free to join with no initiation fee, and simply require a card on file for billing.

    • Member-only pricing

    • No initiation fee

    • Rollover credits

    • Priority booking

    • Concierge service

    • Exclusive perks

  • You can enroll online, in person at any location, or by calling our team.

  • No initiation fee, ever. Your monthly or bi-monthly charge is simply your membership rate. Gratuity is not included.

  • Yes. Both memberships have a 6-month minimum term. After that, you can cancel anytime with at least 7 days' written notice before your next billing cycle.

  • Yes. Memberships, packages and gift cards can now be used across all Spencer's locations, so you can book wherever's most convenient for you.

  • Yes. Memberships, packages and gift cards can now be used across all Spencer's locations, so you can book wherever's most convenient for you.

  • Yes. Check the expiration date on your confirmation email, as promotional packages may vary.

  • No. Gift cards can be redeemed for single or couples treatment bookings, online or in person, but not toward packages, memberships, or gratuities.

  • Gratuity is not included. Gratuity is applied automatically following your service, reflecting the standard 20% guideline. Should you wish to adjust this, our front desk is happy to assist.

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Massage Therapy

    • The Essential Massage (45 min): the Signature Massage in a shorter format, ideal when you're short on time but still want the full-body reset.
       

    • The Signature Massage (60 min): a luxurious full-body treatment blending Lomi Lomi, Swedish, Deep Tissue, and Thai techniques, personalized to your needs. Depending on duration, your session may include aromatherapy, hot stones, scalp massage, heated wraps, myofascial release, and stretching. Designed for all body types, it enhances mobility, relieves tension, and leaves you refreshed.
       

    • The Deep Tissue Massage (60 min): targets deep muscle layers using firm pressure from hands, elbows, and forearms, focused on the neck, shoulders, and lower back. Best for easing soreness, relieving daily stress, and improving mobility.
       

    • The Hot Stone Massage (60 min): polished basalt stones glide along muscle pathways, radiating warmth that loosens fascia and eases chronic tension. Paired with aromatherapeutic oils for full-body calm.

  • Arrive a few minutes early to settle into our lounge. We recommend avoiding heavy meals or alcohol beforehand so your body is ready to fully benefit from the treatment.

  • Whatever feels comfortable to you, whether that's undressing fully or partially. Our therapists use professional draping techniques throughout to ensure your privacy.

  • Yes, you can select when booking. We're happy to help you build a consistent relationship with a therapist you trust.

  • Please share any health conditions or concerns when you book. Our therapists tailor each session to your needs.

Facial & Skincare

    • The Essential Facial (45 min): a shorter, focused treatment built on our Moisture Lock formula. A great option when you're short on time but still want a full reset.
       

    • The Deep Clarifying Facial (60 min): brightens, smooths, and detoxes. Best for uneven tone, rough texture, or congestion.
       

    • The Moisture Lock Facial (60 min): rebalances, nourishes, and revives. Best for dehydrated skin, lack of radiance, or barrier support.
       

    • The Collagen Activation Facial (60 min): firms, tones, and renews. Best for fine lines, loss of elasticity, or facial tension.

  • Yes, you can select an add-on at booking if you'd like to enhance your facial treatment. Our 60-minute facials can be paired with any of the following, each $39:
     

    • Microcurrent: pairs well with the Collagen Activation Facial
       

    • Peel: pairs well with the Collagen Activation and Deep Clarifying Facials
       

    • Scalp Massage: pairs well with any facial

  • Arrive with a clean face if possible, and avoid heavy makeup or skincare products that day.

  • Yes, our facials are designed to suit all skin types, using gentle, soothing products. Let your esthetician know about any sensitivities or allergies so the treatment can be tailored accordingly.

  • We recommend every 4 weeks for optimal skin health, though your esthetician can suggest a personalized schedule.

  • Yes, please let us know if any of the following apply, so we can adjust your treatment or recommend the best option for you:
     

    • Pregnancy

    • Autoimmune conditions or active skin conditions (rosacea, eczema, psoriasis, sunburn, rash)

    • Use of retinoids or Accutane

    • Recent waxing, facial hair removal, or resurfacing treatment

    • Recent cosmetic injections (within the recommended waiting period)

    • Active cold sore, conjunctivitis, or open skin

    • Pacemaker or implanted electrical device

    • Epilepsy

    • Current cancer treatment

Spa Etiquette & Amenities

  • Every Spencer's location is thoughtfully designed, from a lounge with self-serve refreshments to a dedicated slipper room where guests are invited to wear Spencer's apparel before treatment. Each private treatment room includes fresh flowers, ambient lighting, and space for your belongings.

  • We provide slippers and fresh socks for the treatment areas to keep the space clean and comfortable. Everyday attire is fine for arrival. Let us know if there's anything we can do to make you more comfortable.

  • We welcome guests of all ages. Some treatments may have age guidelines for safety, so let us know when booking for a younger guest. Minors under 18 must be accompanied by an adult.

  • We welcome guests of all ages. Some treatments may have age guidelines for safety, so let us know when booking for a younger guest. Minors under 18 must be accompanied by an adult.

  • To keep the space peaceful for everyone, we ask that phones be set to silent and used minimally.

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