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Locations & CONTACT DETAILS

SoHo, New York

550 Broadway, 2nd & 4th Floor, New York, NY 10012
Mon-Thu 1pm to 9pm

Fri-Sun 9.30am to 9pm

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Call (212) 259-8232 during our business hours or text (929) 447-0643 any time

West Hollywood, California

8811 & 8815 Dorrington Ave, West Hollywood, CA 90048
Mon-Fri 1pm to 9pm

Sat-Sun 9.30am to 9pm


Call (310) 861-9946 during our business hours or text (424) 349-3656 any time

Williamsburg, Brooklyn

136 North 10th Street, Brooklyn, NY

Mon-Fri 1pm to 9pm

Sat-Sun 9.30am to 9pm

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Call (212) 899-5200 during our business hours or text (929) 822-4107 any time

General Questions

  • For the most convenient assistance, please text the chatbot number listed for your chosen location. You are also welcome to call that location’s Spencer’s phone number. Guest assistance is available by text or phone.

    Our Guest Services team is available in New York Monday-Thursday, 12 p.m.-8 p.m., and Friday-Sunday, 9 a.m.-8 p.m. Eastern Time. In California, the team is available daily, 9 a.m.-5 p.m. Pacific Time. Outside these hours, please text the chatbot number listed for your location.

  • While we welcome walk-ins, we highly recommend booking in advance to secure your preferred time and service. This helps us provide a seamless, personalized experience for every guest.

  • Our Guest Services team will be delighted to help coordinate your group’s visit. Please call the Spencer’s location you wish to visit to arrange your reservation.

  • At Spencer’s, each appointment is thoughtfully reserved to provide our guests with an exceptional and personalized experience. Should your plans change, we’re happy to help. With at least 24hrs notice, all guests may cancel or reschedule. In the instance of cancellation with more than 24hrs notice, the full value of your treatment will remain on your account to redeem at a later time.

    Changes made within 24 hours of your appointment, or missed appointments, will forfeit the full treatment value. All service purchases are final, and service credits are non-refundable with no cash value.

    We truly appreciate the advance notice. It allows us to extend appointment availability to other guests

  • Just yourself! We provide everything you need. Our treatment areas are a shoe-free zone, and you'll be given complimentary cashmere socks to keep our home comfortable and clean. 

  • To ensure a seamless experience for both our guests and therapists, a 20% gratuity will be automatically added to all services. Gratuity will be charged to your card on file following your appointment. If you would like to adjust your gratuity amount, please inform our hosts. 

  • Yes. We've partnered with Flex to make this simple:

     

    1. Complete a brief consultation at withflex.com/brand/spencers. If eligible, you'll receive a Letter of Medical Necessity within a few hours.

    2. Book and pay for your Spencer's service using a standard payment method (not your HSA/FSA card).

    3. Submit your Letter of Medical Necessity and Spencer's receipt to your provider for reimbursement.

     

    The consultation is $15 and itself HSA/FSA eligible. Your Letter is valid for one year. Complete the consultation before your purchase, as only same-day or future services can be reimbursed.

  • A 3% surcharge may apply to credit card payments, calculated on the total including tax. Debit and prepaid cards are not surcharged. The amount is shown at checkout before your booking is confirmed, and any additional funds authorized are released within 2–4 business days if the surcharge does not apply. Full details are in Section 31 of our Terms & Conditions.

Memberships, Packages & Gift Cards

  • We offer one option:
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    • THE MONTHLY: One 60-minute service every month for $179/month. Includes free same-day rescheduling.


    Both are free to join with no initiation fee, and simply require a card on file for billing.

    • Member-only pricing

    • No initiation fee

    • Rollover credits

    • Priority booking

    • Concierge service

    • Exclusive perks

  • You can enroll online, in person at any location, or by calling our team.

  • No initiation fee, ever. Your monthly charge is simply your membership rate. Gratuity is not included.

  • Yes. Month-to-Month has no commitment and can be cancelled anytime with at least 30 days' written notice. Loyalist has a 6-month minimum term. After that, you can cancel anytime with at least 7 days' written notice before your next billing date.

  • Yes. Memberships, packages and gift cards can now be used across all Spencer's locations, so you can book wherever's most convenient for you.

  • Yes, packages are shareable.

  • Yes. Check the expiration date on your confirmation email, as promotional packages may vary.

  • Yes, gift cards can be redeemed for single services, memberships and packages online or in person. 

  • No, gratuity is not included with memberships or packages. To ensure a seamless experience for both our guests and therapists, a 20% gratuity will be automatically added to all services. Gratuity will be charged to your card on file following your appointment. If you would like to adjust your gratuity amount, please inform our hosts. 

  • Yes, gift card balances can be applied toward gratuity.

  • To redeem your gift card, please select the Booking Policy checkbox on the booking page. A gift card code field will appear just below, where you may enter your code.

  • The gift card code field appears once you select the Booking Policy checkbox on the booking page. You may then enter your code in the field below.

  • We ask you to add a credit card so you may enjoy your treatment and depart at your leisure, without stopping to check out. A 20% gratuity will be applied to your card after your service unless you advise us otherwise. Your membership or package covers the applicable treatment.

  • Please sign in to your Spencer’s account to view your profile and credits. If you have more than one profile, select the one associated with your purchase. Should your credits remain unavailable, our Guest Services team will be pleased to assist by phone.

  • Membership credits are initially available for your own appointments. Should you wish to transfer a credit to another guest, please call the Spencer’s main line. Our Guest Services team will be delighted to arrange this for you.

  • Membership credits are initially available for your own appointments. Should you wish to transfer a credit to another guest, please call the Spencer’s main line. Our Guest Services team will be delighted to arrange this for you.

  • You may make multiple reservations under your own profile, with your guests attending under those bookings. To place a reservation or transfer a credit into another guest’s name, please call Guest Services. Membership credit transfers are arranged through our team.

  • Please begin by signing in to the profile associated with your membership or package. If your credits still do not appear or cannot be redeemed, please call Guest Services at your location so we may assist you personally.

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Massage Therapy

    • The Essential Massage (45 min): the Signature Massage in a shorter format, ideal when you're short on time but still want the full-body reset.
       

    • The Signature Massage (60 min): a luxurious full-body treatment blending Lomi Lomi, Swedish, Deep Tissue, and Thai techniques, personalized to your needs. Depending on duration, your session may include aromatherapy, hot stones, scalp massage, heated wraps, myofascial release, and stretching. Designed for all body types, it enhances mobility, relieves tension, and leaves you refreshed.
       

    • The Deep Tissue Massage (60 min): targets deep muscle layers using firm pressure from hands, elbows, and forearms, focused on the neck, shoulders, and lower back. Best for easing soreness, relieving daily stress, and improving mobility.
       

    • The Hot Stone Massage (60 min): polished basalt stones glide along muscle pathways, radiating warmth that loosens fascia and eases chronic tension. Paired with aromatherapeutic oils for full-body calm.

  • Arrive a few minutes early to settle into our lounge. We recommend avoiding heavy meals or alcohol beforehand so your body is ready to fully benefit from the treatment.

  • Whatever feels comfortable to you, whether that's undressing fully or partially. Our therapists use professional draping techniques throughout to ensure your privacy.

  • Yes, you can select when booking. We're happy to help you build a consistent relationship with a therapist you trust.

  • Please share any health conditions or concerns when you book. Our therapists tailor each session to your needs.

Facial & Skincare

    • The Essential Facial (45 min): a shorter, focused treatment built on our Moisture Lock formula. A great option when you're short on time but still want a full reset.
       

    • The Deep Clarifying Facial (60 min): brightens, smooths, and detoxes. Best for uneven tone, rough texture, or congestion.
       

    • The Moisture Lock Facial (60 min): rebalances, nourishes, and revives. Best for dehydrated skin, lack of radiance, or barrier support.
       

    • The Collagen Activation Facial (60 min): firms, tones, and renews. Best for fine lines, loss of elasticity, or facial tension.

  • Yes, you can select an add-on at booking if you'd like to enhance your facial treatment. Our 60-minute facials can be paired with any of the following, each $39:
     

    • Microcurrent: pairs well with the Collagen Activation Facial
       

    • Peel: pairs well with the Collagen Activation and Deep Clarifying Facials
       

    • Scalp Massage: pairs well with any facial

  • Arrive with a clean face if possible, and avoid heavy makeup or skincare products that day.

  • Yes, our facials are designed to suit all skin types, using gentle, soothing products. Let your esthetician know about any sensitivities or allergies so the treatment can be tailored accordingly.

  • We recommend every 4 weeks for optimal skin health, though your esthetician can suggest a personalized schedule.

  • Yes, please let us know if any of the following apply, so we can adjust your treatment or recommend the best option for you:
     

    • Pregnancy

    • Autoimmune conditions or active skin conditions (rosacea, eczema, psoriasis, sunburn, rash)

    • Use of retinoids or Accutane

    • Recent waxing, facial hair removal, or resurfacing treatment

    • Recent cosmetic injections (within the recommended waiting period)

    • Active cold sore, conjunctivitis, or open skin

    • Pacemaker or implanted electrical device

    • Epilepsy

    • Current cancer treatment

Spa Etiquette & Amenities

  • Every Spencer's location is thoughtfully designed, from a lounge with self-serve refreshments to a dedicated slipper room where guests are invited to wear Spencer's apparel before treatment. Each private treatment room includes fresh flowers, ambient lighting, and space for your belongings.

  • We provide slippers and fresh socks for the treatment areas to keep the space clean and comfortable. Everyday attire is fine for arrival. Let us know if there's anything we can do to make you more comfortable.

  • We welcome guests of all ages. Some treatments may have age guidelines for safety, so let us know when booking for a younger guest. Minors under 18 must be accompanied by an adult.

  • We welcome guests of all ages. Some treatments may have age guidelines for safety, so let us know when booking for a younger guest. Minors under 18 must be accompanied by an adult.

  • To keep the space peaceful for everyone, we ask that phones be set to silent and used minimally.

  • Spencer's does not offer on-site parking. However, in West Hollywood, parking is available nearby:

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    • Metered parking: 2-hour metered parking is available along Robertson Blvd., with two additional metered spaces on Dorrington Ave. directly in front of 8811.

    • Neighborhood parking: 2-hour non-metered parking is available on the spa side of Dorrington Ave., Monday through Saturday.

    • Public garage: For visits longer than two hours, the West Hollywood Library public parking garage is a 7-minute walk from the spa.

    Please note:

    • Parking on the opposite side of Dorrington Ave. is permit only.

    • The lot between 8811 and 8815 Dorrington Ave. is not available for Spencer's guests.

    • On Sundays, all non-metered parking on Dorrington Ave., including the spa side, is permit only.

    Please allow extra time before your appointment.

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